Contact us

Check our FAQs

You may be able to find the answer to your question in our Frequently asked questions section.

Chat with us

If your query is about accessing your online account, chat online with a Nectar Helpline team member(External link).

Call us

If you still need assistance, you can call Nectar on 0844 811 0 811. Nectar Helpline team members are available 8am until 8pm Monday to Friday and 9am until 5pm Saturday, Sunday and public holidays. In order to ensure your call is handled as efficiently as possible, we recommend that you call between 12pm and 4pm.

Write to us

You can send a query or comment to the Nectar Helpline by writing to the following address:

Freepost RRXL-TGET-CGZX
Nectar
Clipper Boulevard
Dartford
DA2 6QB

Services for Collectors with specific requirements

Nectar is pleased to assist Collectors with specific requirements. If you are hard of hearing or deaf, you may use our Minicom Service on 0870 333 0501. The Nectar Helpline is also available through BT/RNID TypeTalk. For Collectors that are blind or partially sighted, please call the Nectar Helpline on 0844 811 0 811 to request the following:

• Terms and conditions and regular points updates in large print
• Terms and conditions and points updates in Braille

We regret we're unable to offer our registration form in Braille. If you require any further assistance, please contact us through the most appropriate channel for you.