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Rewards Conditions

These General Rewards Conditions apply in conjunction with the Collector Rules to any redemption of Points by a Collector for a Reward. In addition to individual terms and conditions specified in section III and IV, some rewards are voucher based and additional terms and conditions apply as stated in section I and II below. Promotional rewards terms and conditions are not listed here; please visit www.nectar.com for details.

I. 500 points Nectar voucher

These terms are in addition to the terms and conditions on the back of the voucher and below. Only original vouchers will be accepted. Damaged, defaced or photocopied vouchers will not be accepted. Once your Points have been redeemed for vouchers, they cannot be exchanged back into Points. Any vouchers sent to suppliers of Rewards should be sent by recorded delivery. Neither we nor Reward suppliers are responsible for Vouchers lost in the post. Once any vouchers have been used for a Reward, they will not be returned if you cancel.

500 points Nectar voucher terms and conditions

Each Voucher is issued by Nectar 360 Ltd and is subject to the Collector Rules of Nectar set out in the Nectar brochure and website, copies of which can be obtained from Nectar (see contact details below). Each Voucher represents the number of Nectar Points shown on its face. Each Voucher can only be used to obtain goods and/or services from authorised Nectar suppliers to a value of £2.50, or greater, as set out in the Nectar brochure and web-site, by handing it over to the supplier at the time of purchase. This may not be available at concessions within certain suppliers' participating retail outlets. Vouchers can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on purchase. If the price of the goods and/or services is less than this value, no change will be given (unless the supplier states otherwise). Your Nectar collector card number needs to be completed on the reverse of your Voucher to validate it (unless the supplier states otherwise). Vouchers remain the property of Nectar 360 Ltd. Each Voucher is not valid beyond the expiry date shown on its face. Vouchers cannot be redeemed for cash nor sold or transferred for value.

II. Offer specific Nectar voucher

(launched in November 2005 and issued in place of £2.50 Nectar vouchers)

Voucher is to be handed to the reward supplier at the time of purchase and, if all conditions are met, you will be entitled to the specified reward. Voucher is only valid for the reward specified on the front of the voucher. Voucher is not valid beyond the expiry date shown on the front. Points will not be refunded for vouchers not used by their expiry date. Voucher is not transferable and cannot be exchanged for cash and/or used with any other offer or promotion. Vouchers are non refundable. Damaged, defaced or photocopied vouchers will not be accepted. Vouchers remain the property of Nectar 360 Ltd. Vouchers are issued by Nectar 360 Ltd and are subject to the Collector Rules of Nectar set out in the Nectar brochure or at www.nectar.com. Any voucher sent to suppliers of Rewards should be sent by recorded delivery. Neither we nor the Reward suppliers are responsible for vouchers lost in the post. In addition to the above, each Offer Specific voucher is subject to Offer specific Terms and Conditions, which can be found in the Rewards pages on this website.

III. Travel rewards

Eurostar

Standard terms & conditions

  1. Every 500 points = £2.50 to spend toward your booking. A minimum spend of 500 points is required.
  2. You can spend points up to your available points balance, in multiples of 500 and pay any outstanding balance with a payment card.
  3. All journeys must be booked at least 24 hours prior to departure and no more than 180 days in advance, with the exception of Disneyland® Paris which can be booked up to 10 months in advance
  4. Prices are valid for UK departures from Ashford International, Ebbsfleet International and St Pancras International
  5. A booking fee of £10.00 applies and will be added to your booking total
  6. Infants under the age of 4 and not occupying a seat may be carried free of charge provided that each infant is accompanied by an adult with a valid ticket
  7. Children aged 4 years or more at the time of departure or return must have a seat and pay the full child fare
  8. Children aged 12 years and over at the time of departure must have a seat and pay the full adult fare
  9. Availability is offered in standard class and Standard Premier only
  10. Points are not valid for redemption for tickets in business premier class
  11. Eurostar carte blanche holders cannot earn carte blanche points on Nectar redemption tickets
  12. Whilst there is widespread availability for seats, during peak periods and times when demand is greatest fares will be significantly higher
  13. Redemption bookings must be placed by calling Nectar on 0344 811 0811 and selecting the appropriate Eurostar option
  14. Nectar vouchers cannot be used towards Eurostar bookings
  15. Points will be deducted from your account at time of booking
  16. All bookings must be paid for in full at time of booking and once confirmed are not changeable and non refundable. This applies to both the points and points and cash element of the booking
  17. In the event that a Collector makes a booking by redeeming points and paying by cash, the Collector shall not be entitled to earn points on the cash element of such a booking
  18. Nectar 360 Ltd reserves the right to vary or cancel particular destinations applicable to a promotion at any time and without liability
  19. Collectors are responsible for making their own travel arrangements to and from the specified place of departure and arrival
  20. Collectors are responsible for making their own arrangement for travel insurance for all members of the party and for ensuring that they comply with all applicable passport, visa and health requirements
  21. All names on tickets of passengers travelling should exactly match the names on the passengers' passports
  22. All tickets will be issued for pick up on the day of departure. Collectors should take their 6 digit booking reference (PNR number) along with all applicable passport and visa documents with them to the departure point
  23. Recommended check-in is minimum 45 minutes before departure. Check-in desk closes 30 minutes before departure
  24. No booking or redemption is valid until Nectar has confirmed it to you
  25. All passengers travelling on Eurostar should check the eurostar.com website 24 hours before departure to ensure that there have been no changes to their travel schedule.
  26. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

 

IV. Other rewards

Argos

  1. Points are redeemable in-store and online via the Argos website. 
  2. For in-store redemptions: simply present your Nectar card at the till and the cashier will swipe your card to automatically deduct the points from your account (subject to system availability). Any remaining balance will need to be paid in full by cash, debit or credit card on the day.
  3. For online redemptions: simply click through to the Argos website, link your Argos and Nectar accounts (you'll need to create an Argos account if you haven't already & make sure you have your Nectar card number to hand). Choose how many points to spend when you check out.
  4. Points can be only be used by the Nectar card holder.
  5. Only one Nectar card can be used per transaction.
  6. Goods, services and/or discounts are subject to availability and may change from time to time.
  7. Argos reserve the right to issue Argos Gift Cards redeemable in Argos stores only in respect of items purchased using Nectar points which are subsequently returned or cancelled.
  8. No redemption is accepted until Argos has confirmed it to you.
  9. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.
  10. In addition to the information on this page, this reward is subject to Argos' own terms and conditions.
  11. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

Sainsbury's In Store

A. Instant Redemption straight from card

  1. You must have spent over £1 and earned Nectar points in store in the last 12 months in order to be able to redeem points on your next visit (excluding petrol stations).
  2. 24 hours after your first visit to a store you'll be able to redeem points at that store straight from your card.
  3. Cards can be activated at as many Sainsbury's stores as you like.
  4. You'll be able to redeem at each store so long as you shop there once every 12 months with your Nectar card. If you haven't visited a store in over 12 months simply shop there again with your Nectar card and 24 hours later you'll be able to redeem your points there.
  5. Points cannot be redeemed on fuel using pay at pump. To make a redemption on fuel, cards must be swiped at the kiosk. 
  6. Certain in store concessions are not included; please ask in store for more details. No redemption is accepted until Sainsbury's has confirmed it to you.
  7. Goods, services and/or discounts are subject to availability and may change from time to time.
  8. In addition to all terms and conditions in this section, this reward is subject to Sainsbury's own terms and conditions.
  9. Points cannot be redeemed on any alcohol product containing more than 0.5% ABV in Northern Ireland.

B. Offer specific vouchers

  1. Sainsbury's specific vouchers are issued by Nectar 360 Ltd for use at Sainsbury's Supermarkets Ltd only.
  2. Vouchers are to be handed to the cashier at Sainsbury's at the time of purchase and, if all conditions are met, you will be entitled to the treat specified on the voucher.
  3. Vouchers are not valid beyond the expiry date shown on the front.
  4. Vouchers can only be redeemed in store at Sainsbury's and Sainsbury's petrol stations and must be presented at the till when paying for your purchases. Vouchers cannot be redeemed in Argos or Habitat.
  5. Vouchers cannot be redeemed against online shopping, in Sainsbury's concessions, franchises or restaurants or "Sainsbury's @" stores.
  6. Vouchers can be used as part payment. If the price of the goods exceeds this value, the balance must be paid on purchase.
  7. If the price of the goods is less than this value, no change will be given.
  8. Points will not be refunded for vouchers not used by their expiry date.
  9. Vouchers cannot be used for the purchase of financial services or to obtain cash advances, nor can they be sold or transferred for value.
  10. Damaged, defaced or photocopied vouchers will not be accepted.
  11. Vouchers remain the property of Nectar 360 Ltd.
  12. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.
  13. No redemption is accepted until Sainsbury's has confirmed it to you.
  14. Goods, services and/or discounts are subject to availability and may change from time to time.
  15. Use of vouchers is subject to voucher terms and conditions.
  16. In addition to all terms and conditions in this section, this reward is subject to Sainsbury's own terms and conditions.
  17. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

Sainsbury's Online

Important Information if you have an existing online Nectar voucher to spend at  sainsburys.co.uk

You can still spend any existing voucher codes in accordance with the validity date shown on your redemption confirmation email. If you would like to convert any other Nectar points to spend online at Sainsbury’s click here to find out how here

Redemption and use of existing Nectar Voucher codes - Terms & Conditions

  1. Only one sainsburys.co.uk voucher code supplied in exchange for Nectar points can be entered per transaction.
  2. Sainsburys.co.uk vouchers can no longer be issued in exchange for Nectar points.To redeem other Nectar points click here.
  3. Nectar points already redeemed for an existing sainsburys.co.uk voucher code, cannot be cancelled or refunded.  They may be spent only in accordance with these terms and conditions.
  4. Existing sainsburys.co.uk voucher code values are shown on nectar.com and in existing voucher confirmation emails and can only be redeemed at sainsburys.co.uk for that value.
  5. For queries relating to your existing Nectar voucher redemption or voucher codes on nectar.com call the Nectar helpline on 0344 811 0811
  6. A sainsburys.co.uk voucher code can only be used on our groceries website at sainsburys.co.uk.  It cannot be used in store. You cannot redeem Nectar points at Sainsbury’s Local in partnership with Euro Garages stores. 
  7. Only one sainsburys.co.uk voucher code can be entered per transaction.
  8. A sainsburys.co.uk voucher code can be used only once.
  9. A sainsburys.co.uk voucher code can be used on grocery orders delivered by the expiry date shown on the voucher. 
  10. The voucher code value will be used towards payment of your basket. If the order exceeds the amount of the voucher code, the balance must be paid by credit or debit card.
  11. A sainsburys.co.uk voucher code cannot be redeemed against delivery charges. A cash element is required on all transactions.
  12. Normal Sainsbury's terms and conditions of purchase and use of the sainsburys.co.uk website apply.
  13. To view Sainsbury's 'grocery buying online' terms and conditions please click here.
  14. You must use your voucher code in full in one transaction. If the value of your order on sainsburys.co.uk falls below the value of the voucher code you have used, the voucher code will be removed from the order and the remainder taken from the credit or debit card you used to make your payment.
  15. On rare occasions, some items that you order may not be available, and this could result in the total of your order being less than the value of the voucher code you have used. In this case, the voucher code will be removed from the order and the full amount of the order will be taken from the debit or credit card used to make the original order. If this does happen to your order, please contact the Sainsbury's Online Customer Care Team on 0800 328 1700.
  16. A sainsburys.co.uk voucher code not used by their expiry date will not be accepted on sainsburys.co.uk and cannot be refunded.
  17. A sainsburys.co.uk voucher can only be used on sainsburys.co.uk subject to these Terms and Conditions.
  18. A sainsburys.co.uk voucher code is and remains at all times the property of Sainsbury's Supermarkets Ltd.
  19. For queries relating to the use of the voucher code on sainsburys.co.uk, call the Sainsbury's Online Customer Care Team on 0800 328 1700.
  20. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.
  21. Normal Nectar terms and conditions apply.
  22. Standard base earn rate will not apply to Isle of Wight stores or residents participating in the current Nectar trial.

 

VUE Cinemas

This reward is supplied by Vue Cinemas for redemption at participating Vue Cinemas in the UK. Redemption of Nectar points shall be subject to film and ticket availability, Vue's standard ticket terms and conditions and guest admissions policy (as may be updated from time to time). To view these in full, please visit myvue.com/legal or request a copy by contacting Vue's guest services team on 08712 240 240 (select option 0) or email customerservices@vuemail.com.

  1. There shall be no cash or other alternatives.
  2. It is not possible to use Nectar points to book cinema tickets in advance by telephone or via Vue's website. It is not possible to use nectar points towards the purchase of Vue Gift cards either online or at the cinema.
  3. Nectar points can only be redeemed upon physical presentation of a Nectar card which has a sufficient number of Nectar points for the chosen treat. Redemption shall be subject to the successful processing of a cardholder's Nectar card which shall be confirmed at the relevant box office or till point at the time a cardholder presents his or her Nectar card for redemption.
  4. Points cannot be redeemed in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.
  5. Goods, services and / or discounts are subject to availability and may change from time to time. No redemption is accepted until VUE has confirmed it to you.
  6. In addition to the details on this page, the terms and conditions that apply to these rewards and the Vue Cinemas participating in this offer may be subject to change at any time without prior notice to Nectar cardholders.
  7. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

Dulux Decorator Centre

This reward is supplied by JP McDougall & Co Ltd, trading as Dulux Decorator Centres. For their full terms and conditions or for more information, please visit duluxdecoratorcentre.co.uk.

  1. Vouchers come in £10 denominations
  2. Redeemers do not have to be existing account holders, but must be registered with the Nectar Business programme
  3. For each redemption, 2 x £10 vouchers will be despatched to the collector
  4. Each Voucher is redeemable against any product purchased in Dulux Decorator Centres for a £10 (including VAT) discount
  5. Vouchers must be presented at the time and point of purchase to claim the discount
  6. Vouchers may not be exchanged for cash. If goods purchased total a higher selling price than the vouchers face value, the balance must be paid in full
  7. Vouchers may not be used by Contract Direct customers to pay off account balances
  8. Vouchers can take up to 7-15 days for delivery
  9. No refunds or cancellations allowed
  10. No redemption is accepted until Dulux Decorator Centre has confirmed it to you
  11. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated
  12. Use of vouchers is subject to voucher terms and conditions
  13. This reward is subject to Dulux Decorator Centres own terms and conditions
  14. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

Viking

  1. Your chosen Nectar voucher will entitle you to the stated credit which can be redeemed against Viking products.
  2. The voucher is not valid in conjunction with other Viking vouchers, offers and discounts.
  3. The voucher may only be redeemed at the time of ordering and cannot be exchanged for cash or credit against prior purchases (one Voucher per transaction).
  4. Once your points have been redeemed via Nectar.com for a Viking voucher, this voucher is non-exchangeable, non-transferable and non-refundable. No change or credit will be given if the purchase price is less than the voucher value.
  5. The voucher code must be quoted at the point of order.
  6. If products purchased with a voucher are returned for any reason, a replacement voucher to the value of the returned goods will be issued.
  7. Vouchers cannot be used against the purchase of postage stamps, gift cards and certain technology items, for a full list of exclusions, please visit http://www.viking-direct.co.uk/ or call 0844 412 1111.
  8. This voucher is only valid with Viking in the UK.
  9. Viking reserves the right to refuse redemption of a voucher if your Viking credit facility is withdrawn.
  10. Customers do not have to be existing Viking account holders, but must be registered with the Nectar Business programme and will need to call Viking or log in / have a guest account on http://www.viking-direct.co.uk
  11. Ensure you print and save your voucher details as you will not be able to view your voucher code from your Nectar account.
  12. If you do not receive your confirmation email, call the Nectar helpline on 0344 811 0811.
  13. Each voucher is valid to use at Viking for a minimum of 6 months from the date of issue.
  14. Orders placed are subject to usual terms and conditions and privacy policy available here or you can request a copy from the Viking customer services team on 0844 412 1111.
  15. Normal Nectar terms and conditions, privacy policy and collector rules apply
  16. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming vouchers.

These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

 

Caffè  Nero

  1. Single Caffè Nero QR code (each 350-point redemption) entitles the bearer to one barista-prepared hot or iced drink at any Caffè Nero UK outlet, subject to availability. All other products including speciality drinks and extras are excluded.
  2. You may use more than one voucher code in a single transaction.
  3. Your chosen drink can be any size and you can either drink in or take out.
  4. Voucher codes are valid until the date shown. We encourage you to make a note of the expiry date of your voucher codes.
  5. Nectar cards are not accepted by Caffè Nero as a payment type; you must exchange them for voucher codes at nectar.com
  6. You cannot use your Nectar voucher code in conjunction with any other offer or discount, or for speciality hot or iced drinks or extras such as extra shots of coffee or syrup. However, you can still collect stamps on your Nero stamp card.
  7. Your voucher code will be displayed on screen on Nectar.com and in the Nectar app when your redemption is confirmed and can be used immediately at any Caffè Nero store in the UK (subject to these terms and conditions). Your code will also be available via the 'Wallet' in the Nectar app.
  8. A confirmation email will also be sent to the email address assigned to your Nectar Account within 24 hours. If you do not receive your confirmation email, call the Nectar helpline on 0344 811 0811.
  9. Voucher codes are non-transferable, have no cash value and can only be redeemed once. Unused, expired and redeemed voucher codes cannot be refunded, exchanged or returned. This does not affect your statutory rights.
  10. By exchanging your Nectar points for a voucher code, you agree to be bound by these terms and conditions. Check Nectar Collector rules and full terms and conditions.
  11. Voucher codes remain the property of Nectar 360 Ltd, 33 Holborn, EC1N 2HT.
  12. These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.
  13. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

 

eBay

1. Converting Nectar Points into eBay Vouchers

To convert Nectar points into eBay vouchers ("vouchers"):

  • you need to have linked your eBay and Nectar accounts for collecting points;
  • you need to log into Nectar online account and authorise eBay to set up your account for spending points; and
  • you need at least 500 points to redeem your points for a voucher. Vouchers are issued in the values of 500, 1,000, 2,000, 5,000 and 10,000 points (max £50 per voucher).

In case of lost or stolen cards, or if you don't visit the Nectar section in My eBay more than once every 12 months, you will need to link your eBay and Nectar accounts and follow the process detailed above again to allow you to spend your points.

1.1 Using your eBay Voucher

A minimum £10 total purchase price is required (including the cost of postage & packaging) to be able to apply (use or redeem) your vouchers on eBay.co.uk. You can use your vouchers to make a purchase across all of eBay.co.uk.

Vouchers cannot be converted back into Nectar points, and cannot be cancelled once they are issued.

You can use more than one voucher at checkout.

The vouchers cannot be used to purchase items from the following categories:

  1. Cars, Motorcycles and Vehicles (Parts and accessories are NOT excluded)
  2. Holidays & Travel
  3. Property
  4. Gift Vouchers, Coupons, Coins & Bullion
  5. Baby Feeding: Formula

The vouchers cannot be used to purchase items from the following sellers:

  1. Tesco outlet
  2. Co-operative Electrical
  3. Telephony providers offering Pay As You Go phones

1.2 Refunds:

  • If you return a purchase for a full refund, we will re-issue the voucher(s) which has been used for this purchase;
  • The voucher expiry date will be extended by 30 days if the original voucher expiration date is less than 30 days from the date the return is processed. Otherwise, the expiry date will be the same date that was displayed on the original voucher(s);
  • In the case of a partial refund, voucher(s) cannot be re-issued and points will not be returned.

1.3 Expiry Date

Please note that vouchers will expire one year after the date they were issued. You can view the expiry date of all your vouchers by viewing the Nectar section in My eBay.

2. eBay's rights and liabilities

eBay reserves the right to withdraw at any time any Nectar points or eBay vouchers that were granted:

  • not in accordance with these terms and conditions;
  • in the case of any fraudulent activity;
  • in error – for instance if the Nectar logo was mistakenly displayed on the view item page of an excluded item; or
  • in cases where the purchase price was refunded for any reason;

eBay reserves the right at any time to:

  • withhold or delay issuing Nectar points or eBay vouchers; and
  • change these terms at any time.

eBay reserves the right to withdraw offering you the opportunity to convert Nectar points into eBay vouchers upon 30 days' notice. In the event that eBay withdraws this feature, any Nectar points that have already been converted into eBay vouchers shall remain valid until their expiry date.

eBay shall not be liable, in contract or tort (including negligence) or breach of statutory duty or in any other way, for any loss or damage howsoever arising suffered by the use of Nectar on eBay. Nothing in these terms shall limit eBay's liability for death, personal injury or fraud.

3.General

You cannot collect or spend Nectar points on eBay.co.uk when using Guest checkout.