Contact us
Have a question about the Nectar programme?
To save you time, we’ve gathered up all the most Frequently Asked Questions about Nectar. Check them out as a first step.
If you still need to get in touch, here are some more options
Chat live
If you're having problems logging in, our support team are ready to help you via online chat. We're available 9am-5.30pm Monday to Friday, 9am-5pm on Saturday.
Tweet us
We're available 9am-8pm Monday to Friday, 9am-5pm on weekends.
Phone us
We are available Mon-Fri 9am-5.30pm and 9am-5pm on Saturday.
0344 numbers are charged at local rates. Dependent upon your provider, calls to 0344 numbers are included in talktime bundles.
British Sign Language Video Call (BSL)
Our SignVideo interpretation service is available 9am-5:30pm Monday to Friday, 9am-5pm on Saturday. Learn about BSL Sign Videos here.
- Live chat
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Chat live
If you're having problems logging in, our support team are ready to help you via online chat. We're available 9am-5.30pm Monday to Friday and 9am-5pm on Saturday.
- Phone us
-
Phone us
We are available Mon-Fri 9am-5.30pm and 9am-5pm on Saturday.
0344 numbers are charged at local rates. Dependent upon your provider, calls to 0344 numbers are included in talktime bundles. - BSL video call
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BSL video call
Our SignVideo video interpretation service is available 8am-6pm Monday to Friday. Learn about BSL Sign Videos here.
Connect to BSL Live service - Tweet us
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Tweet us
We're available 9am-5.30pm Monday to Friday and 9am-5pm on Saturday.