Help results

How do I reset my Nectar password?

If you've forgotten your password, it's easy to reset it.      1. Go to the Nectar login page  2. Click on the link ‘Forgot your passwor...

How do I change my password?

If you're logged in, it takes only a few clicks to change your password.    If you've forgotten your password, it's easy to reset it.    ...

Will I only need my email address to login?

You will only need your email address and password to login. However please bear with us during the transition phase where you will need to ...

Staying safe online

A great way to keep your account secure is starting with a strong unique password, it's always recommended to use a different strong passwor...

What is a verification code?

A verification code also known as two-factor authentication (2FA) or 2-step verification, is a security layer in addition to your username a...

What is My ID?

My ID is a service that makes accessing and managing your account easier. No more need to look for your Nectar card number. With My ID yo...

Do I need to be logged in to download the Nectar Toolbar?

No, you don't have to be logged in to download it. We'll ask you to put in your Nectar card number and password in order to activate it thou...

What does it mean if I use the same email address for Nectar and Sainsbury’s Groceries?

What exactly will be linked with My ID? Only your login is shared with the My ID service. In the future your account details (such as nam...

How do I report a scam or suspicious email received posing as Nectar?

Anyone can be targeted (not just Nectar customers) and these fraudulent emails or texts often request personal information or ask you to con...